Refund policy

Returns & Exchanges

For hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on lingerie, swimwear, or other products.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24 hours of delivery and include clear photos showing the damage. If the item is eligible and still available, we will provide a replacement. If a replacement is unavailable, we will work with you to provide an appropriate resolution.

Items must be unworn, unused, and in their original condition with all tags and hygiene liners attached, when applicable. Items showing signs of wear or use—including makeup, deodorant, spray tan, stains, pet hair, odors, or other markings—will not be eligible for replacement.

Please inspect your order immediately upon delivery. Claims submitted more than 24 hours after confirmed delivery may not be eligible for replacement.

Please note: This policy does not limit any rights or remedies that may be required under applicable law.

Contact Us: aceoflacelingerie@gmail.com