Shipping Policy

At Ace of Lace, we want your order to reach you as quickly and smoothly as possible.

Processing & Delivery

Orders are processed before shipment. After processing, most orders are expected to arrive within approximately 8–14 business days. Delivery times are estimates and may vary depending on product availability, destination, carrier delays, holidays, weather, or other circumstances outside of our control.

Once your order has shipped, tracking information will be provided when available.

If your order has not arrived within the expected delivery window or your tracking information shows an unusual delay, please contact our customer service team so we can assist you.

Multiple Shipments

Orders containing multiple items may occasionally arrive in separate packages or at different times due to inventory availability or fulfillment locations.

Rather than holding your entire order while waiting for another item to become available for shipment, we may ship available items separately so you can receive your Ace of Lace products as soon as possible.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.

Ace of Lace is not responsible for delays resulting from incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address, where permitted by law.

Delays

While we work hard to provide timely delivery, shipping estimates are not guaranteed. Carrier delays, severe weather, holidays, customs, high-volume periods, and other circumstances outside of our control may affect delivery times.

If you experience an extended delay, please contact us and our team will do our best to help locate your shipment and determine the appropriate next steps.

Questions About Your Order

Customer satisfaction is important to us. If you have questions regarding the status or delivery of your order, please contact our customer service team with your order number so we can assist you.

Thank you for shopping with Ace of Lace. ♠️